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Delivery & Returns Policy

We take immense pride in our bottlings and ensuring they reach you in perfect condition. Our experienced warehouse team hand-packs every bottle using packaging suitable for glass bottles.

 

1. Delivery Information

UK Shipping Rates & Services

  • Standard UK Shipping: £5.99

  • Free UK Shipping: On all orders over £100

  • Dispatch Timeline: We aim to despatch on the same day for orders received before 2pm, otherwise it will be despatched on the following day.

  • Order Tracking: Full tracking information will be provided via email once your order has been dispatched.

 

Delivery Requirements & Age Verification

  • Legal Drinking Age: To place an order, you must be at least 18 years of age (or the legal drinking age in your country of residence). We reserve the right to request proof of age or identification prior to dispatch to comply with legal requirements and prevent underage purchases.

  • Recipient Signature: All deliveries containing alcohol must be signed for upon delivery by an adult of legal drinking age. Courier partners may request valid ID upon delivery.

  • Contact Details: Please ensure you provide an accurate phone number and email address at checkout so our courier partners can contact you regarding your delivery state and prevent delays.

 

International Shipping & Duties

As we expand our distribution into select international markets (including trade and direct delivery across Europe and Asia), international orders may be subject to local import duties, customs fees, and local taxes levied by the destination country. These charges are the sole responsibility of the customer/recipient.

 

2. Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you receive an order that is defective, damaged in transit, or incorrect, we will resolve it promptly.

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Eligible Circumstances for Returns

We offer replacements or full refunds under the following conditions:

  • Products damaged or leaking upon arrival

  • Incorrect items received

Important Timeframes

  • Notification Window: Please inspect your order upon arrival and notify us within 48 hours of receipt if an item is damaged, defective, or incorrect.

  • Return Authorization Window: Once your return request is approved, the product must be dispatched back to us within 14 days.

  • Refund Processing: Approved refunds will be processed within 7 business days of our warehouse receiving the returned item. (Please note that bank processing times for funds to appear back in your account may vary).

Return Conditions

To be eligible for a refund or exchange:

  • Bottles must remain unopened with all original tamper-evident seals and labels undamaged.

  • The bottle and its presentation packaging must be intact and in resalable condition.

 

3. How to Initiate a Return

If you need to return an item or report a delivery issue, please follow these steps:

  1. Contact Us Immediately: Email hello@lagomspirits.com with:

    • Your Order Number

    • A brief description of the issue

    • Clear photographs of any damaged packaging, leaking bottles, or incorrect items

  2. Await Authorization: Wait for our customer support team to review your request and issue a Return Authorization.

  3. Package Securely: Carefully re-pack the item in its original protective packaging to prevent damage during transit.

  4. Ship via Tracked Service: Send the package back using a tracked and insured shipping service. Please retain your proof of postage.

 

Please Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged transit or incorrect item delivered). We reserve the right to refuse returns that do not meet the conditions outlined above.

 

4. Returns Address & Enquiries

Please contact us at hello@lagomspirits.com

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